Refund Policy

Refund Policy

Welcome to eIndiansvisa.com, your trusted online platform for visa services and travel assistance. By accessing and using our website, https:// eIndiansvisa.com /, you acknowledge and agree to the following terms and conditions that protect the legal interests of both parties involved.

We aim to deliver exceptional service and prioritize customer satisfaction. Our refund policy is designed to address specific scenarios, ensuring fairness and clarity in the process.

Missing Documents Status:

When documents are missing, our system will prompt reminders, and our team will actively assist in their submission. To ensure timely processing, all required documents must be provided within 5-7 days. Failure to do so may lead to an automatic refund request.

After Processing on Immigration Portal Approval:

Upon acceptance of your application, we'll notify you of your eTA (Electronic Travel Authorization) status via email. No refunds are applicable once the visa is granted. Rejection: In the event of a visa application rejection, we'll promptly notify you via email and provide the necessary documentation as proof. While we understand the disappointment, visa denials are beyond our control, and refunds are not applicable as per our policy.

Note: Visa rejections are not eligible for refunds as they are solely determined by the immigration department, aligning with our policy acknowledging this external decision-making process.

Redundant/Multiple/Duplicate Application: If multiple submissions result in visa rejection, refunds won't be applicable to the customer.

Visa Delivery:

Upon emailing your Visa Result, we request a confirmation within 4 hours. Failure to confirm will be considered as receipt, marking the service as complete. Refunds are not entertained after eVisa delivery.

Change of Mind:

No refunds will be provided once the application is submitted on the government website.

Customer Responsibility:

Providing accurate information for your visa application is crucial before your intended departure. We're not liable for incorrectly issued visas or entry denials due to inaccurate information. Losses resulting from such incidents are the applicant's responsibility. Refunds aren't offered for inaccuracies in the submission process. We strongly advise reviewing your visa confirmation letter against your passport and personal details before departure for accuracy.

Note: Refunds will be issued to the individual who made the initial payment. The process may take 3 to 5 days due to standard banking procedures, returning the amount to the original Credit/Debit card or PayPal account used.

Chargeback/Disputes:

If a chargeback dispute arises, we encourage customers to contact our support team first. We're committed to fair conflict resolution.

For any queries, please fill out our contact form, and we'll ensure proper assistance.

Changes to Refund Policy:

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on the website.

Contact Information:

For refund inquiries, please contact our customer support team at info@eindiansvisa.com.

Note: This refund policy is subject to the terms and conditions outlined in our Terms of Service.